Shipping policy

At Albedion™, we want every order to arrive safely and with as little uncertainty as possible. This policy outlines how orders are prepared, dispatched, tracked, and delivered.

How We Fulfill Orders

Albedion™ works with selected manufacturing facilities and fulfillment partners to deliver kitchen and household products directly to customers.

Depending on product availability and the delivery destination, your order may ship from a regional distribution center or an international fulfillment location. This fulfillment model helps us maintain a wider product selection, manage inventory responsibly, and avoid unnecessary retail and storage costs.

As a result, some orders may require additional transit time compared with products shipped from a local warehouse.

1. Order Preparation and Shipping Charges

After payment has been successfully completed, orders are reviewed, prepared, and packaged for dispatch.

Standard handling period:
2–4 business days

High-volume periods:
Processing may require up to 5 business days during holidays, promotional events, or other periods of increased demand.

Business days do not include weekends or public holidays.

Standard shipping charge:
A flat shipping fee of $5.99 applies to each order, regardless of the delivery location.

The handling period is separate from the estimated transportation time shown below.

2. Expected Transit Times

Delivery speed depends on the destination, carrier availability, customs procedures, and the fulfillment center handling the order.

Destination	Typical Transit Time
United States	10–15 business days
Canada, United Kingdom and Australia	11–16 business days
Other international destinations	15–20 business days

These timeframes begin after the order has been dispatched. They are estimates rather than guaranteed arrival dates.

Delivery may take longer because of severe weather, transportation disruptions, customs inspections, local holidays, incorrect address details, or circumstances outside our control.

3. Shipment Confirmation and Tracking

A dispatch confirmation will be sent to the email address provided at checkout once tracking information becomes available.

Please allow approximately 1–3 business days for the carrier’s tracking system to display movement after a tracking number has been issued.

A temporary lack of tracking updates does not necessarily mean the shipment has stopped moving. Packages may travel between carrier facilities before the next scan appears.

Customers are responsible for entering a complete and accurate delivery address during checkout.

4. International Customs Charges

International shipments may be delivered under Delivered Duty Unpaid, also known as DDU terms.

Under these terms, the recipient may be required to pay:

Import duties
Customs processing charges
Local taxes
Brokerage or handling fees

Any charges imposed by the destination country are the customer’s responsibility and are not included in the product price or standard shipping fee.

Albedion™ does not control customs assessments and cannot predict the amount that may be charged. Customs clearance requirements vary by country, and inspections may extend the delivery period.

Refusal to pay applicable import charges may result in the shipment being returned, abandoned, or destroyed by the carrier or customs authority.

5. Address Changes and Cancellations

Orders are submitted for fulfillment soon after they are received.

Requests to cancel an order or correct a shipping address should be emailed to service@aletheay.com within 12 hours of purchase.

Please include:

Your order number
The name used to place the order
The email address associated with the purchase
The requested correction or cancellation

We will make a reasonable effort to accommodate the request. However, once an order has entered packing, fulfillment, or transportation, it may no longer be possible to edit or cancel it.

Albedion™ is not responsible for packages delivered to an address entered incorrectly by the customer.

6. Packages Damaged During Delivery

Please inspect your order promptly after it arrives.

When an item is received in a visibly damaged condition, contact us within 72 hours of delivery at service@aletheay.com.

Your message should include:

The order number
A description of the damage
Clear photographs of the affected item
Photographs of the shipping package and label

After the claim has been reviewed and approved, we may arrange a replacement at no additional cost.

Claims submitted without sufficient photographs or after the reporting period may be more difficult to verify.

7. Shipments Lost in Transit

A package is not considered lost solely because tracking has not recently updated or because the estimated delivery period has passed.

When the shipping carrier formally confirms that a package was lost while in transit, Albedion™ will review the case and arrange an eligible replacement without an additional product or shipping charge.

We may ask the customer to cooperate with a carrier investigation before the replacement is approved.

This protection does not normally apply when tracking confirms delivery to the shipping address supplied during checkout.

8. Multiple-Package Deliveries

Products from the same order may be stored at different fulfillment locations. For this reason, an order may arrive in two or more packages and on different dates.

When available, separate tracking information will be provided for each shipment. Receiving only part of an order does not necessarily mean that the remaining products are missing.