Return and refund policy

Albedion™ wants customers to feel comfortable when placing an order. This policy explains the conditions for returning a product, requesting a refund, reporting an order issue, or replacing an item.

1. Return Window

Eligible products may be returned within 30 calendar days from the date they are delivered.

To qualify for a return, the product must generally be:

  • Unused and in its original condition

  • Free from damage, stains, wear, or alteration

  • Returned with all included parts, accessories, manuals, and labels

  • Placed in its original product packaging

  • Supported by a valid order confirmation, receipt, or other proof of purchase

Albedion™ may refuse a return when the product shows signs of use, misuse, incomplete packaging, or damage that occurred after delivery.

2. Requesting a Return

Before sending any product back, contact our customer service team at:

service@aletheay.com

Your request should include:

  • Your order number

  • The name and email address used for the purchase

  • The product you wish to return

  • The reason for the return

  • Photographs, when the item is damaged, defective, or incorrect

After reviewing the request, we will confirm whether the product is eligible and provide the applicable return instructions.

Products mailed without prior approval may be refused, delayed, or returned to the sender. Do not ship an item to our business address unless our customer service team has specifically instructed you to do so.

3. Defective, Damaged, or Incorrect Products

Please examine your package shortly after delivery.

Contact us promptly when:

  • The product arrived damaged

  • The item does not function as reasonably expected

  • A component is missing

  • You received a different product from the one ordered

For damaged or incorrect deliveries, we may ask for photographs of the product, packaging, shipping label, and any visible damage.

After reviewing the evidence, Albedion™ may offer an appropriate solution, such as a replacement, refund, replacement component, or other corrective action.

Damage caused by improper use, unauthorized modification, normal wear, or failure to follow product instructions is not considered a delivery defect.

4. Products That Cannot Be Returned

For health, safety, customization, or regulatory reasons, certain products may not be eligible for return.

Non-returnable items may include:

  • Food, plants, flowers, and other perishable goods

  • Products made, engraved, or customized for a specific customer

  • Opened personal-care, sanitary, or hygiene-related products

  • Hazardous, combustible, pressurized, or restricted materials

  • Gift cards or other stored-value products

  • Clearance or final-sale merchandise

  • Products marked as non-returnable before purchase

  • Original delivery charges, except where required by law

Eligibility may depend on the condition and type of product. Contact us before returning an item when you are uncertain whether it qualifies.

5. Return Shipping

Return-shipping responsibility will depend on the reason for the return.

When a return results from an Albedion™ error, verified product defect, or confirmed shipping damage, we may provide a prepaid shipping label or another approved return method.

For returns based on personal preference, ordering the wrong product, or no longer wanting the item, the customer may be responsible for return-shipping expenses.

Any shipping method or label provided by Albedion™ must be used according to the instructions supplied. Unauthorized shipping costs may not be reimbursed.

We recommend retaining the shipment receipt and tracking details until the return has been completed.

6. Exchanges and Replacements

Direct exchanges may not be available for every product.

In many cases, the most efficient way to obtain a different product, size, color, or model is to:

  1. Request a return for the original item

  2. Complete the approved return process

  3. Place a separate order for the preferred replacement

When an item is damaged, defective, incomplete, or incorrectly shipped, we may provide a replacement without requiring a new purchase, subject to review and product availability.

Replacement products cannot be guaranteed when inventory is unavailable.

7. Refund Review

After an approved return arrives at the designated return location, it will be inspected.

We will notify you whether the refund has been accepted, partially approved, or declined.

Refund deductions may apply when:

  • The product is missing parts or accessories

  • The item has been used beyond reasonable inspection

  • The product or packaging is damaged

  • The return does not meet the approved conditions

  • Non-refundable shipping or service charges apply

When the return is approved, the refund will normally be issued to the original payment method.

8. Refund Processing Time

Approved refunds are typically submitted within 10 business days after the return inspection is completed.

After Albedion™ submits the refund, additional time may be required for the amount to appear in your account. Processing times are determined by the bank, card issuer, PayPal, or other payment provider.

Temporary authorization charges and completed refunds may also appear differently on financial statements.

Contact us when more than 15 business days have passed since you received confirmation that your refund was approved.

9. European Union Cancellation Rights

Customers receiving goods within the European Union may have a statutory right to withdraw from an eligible purchase within 14 days, without providing a reason.

To exercise this right, the customer must notify Albedion™ within the applicable cancellation period.

Returned products should generally be:

  • Unused, except for reasonable inspection

  • Complete and undamaged

  • Returned with original accessories and packaging

  • Accompanied by proof of purchase

Certain products may be excluded from cancellation rights, including personalized goods, perishable products, sealed hygiene products that have been opened, and other items excluded by applicable law.

Nothing in this policy is intended to reduce any mandatory consumer rights available under local law.

10. Refused and Undeliverable Shipments

Packages refused by the recipient or returned because of an incomplete address, unpaid customs fees, failed delivery attempts, or other customer-related circumstances may not qualify for a full refund.

Any carrier charges, return costs, import expenses, or handling fees incurred may be deducted from the refundable amount where permitted.

Refunds for undeliverable shipments will only be considered after the package has been returned and inspected.

11. Return Destination

Approved returns must be sent only to the address provided in the return authorization instructions.

Our customer-service and business contact address is:

Albedion™
18600 Hwy 10 NW
Elk River, MN 55330
United States

This address should not automatically be used as a return destination. Products sent there without written authorization may not be accepted.

12. Contact Information

For return, refund, replacement, or order-related questions, contact:

Phone: +1 (763) 441-2104
Email: service@aletheay.com

Include your order number in all correspondence so our team can locate the purchase and respond more efficiently.

Albedion™ reserves the right to review return requests individually and apply this policy in accordance with applicable consumer-protection laws.